Frequently Asked Questions
Questions lingering? We've got the answers you seek!
When can I expect to receive my order if I place it today?
We need 7-12 workdays to make it and another for shipping. The process includes laser cut, welding, sanding, and polishing for all custom handmade necklaces. Also, each application needs a waiting/drying period.
Is it possible to place an order via phone?
Absolutely! Experience seamless mobile browsing on our website, making it effortless to explore and purchase our products.
Is it possible to modify my order after it has been confirmed?
Feel free to reach out within the first 24 hours of placing your order should any modifications be required.
What's the process for canceling my order?
Act quickly! Since we begin processing your order shortly after it's placed, it's crucial to contact us as soon as possible for cancellations. Once your order enters production, cancellation becomes unavailable.
I've seen a double charge on my card.
If your card was declined initially and you tried to purchase again, this situation might arise. Our company doesn't retain charges from declined transactions. The pending transaction should clear from your account based on your bank's processing. For additional details, please contact your bank.
Which shipping service do you use?
For the majority of website orders, we rely on USPS.
If my package goes missing or is stolen, what steps should I take?
Contact USPS using your tracking number. After filing a claim, get in touch with us so we can quickly arrange your replacement.
Is gift wrapping service available?
Every order is dispatched in our distinctive BeccaPrada branded boxes.
What are the terms of your return policy?
Any custom jewelry is marked as a final sale and will be explicitly mentioned on the product's page.
Where is the origin of your jewelry production?
Our jewelry is crafted and put together in Plano, TX.
Is there nickel present in your jewelry?
All of our jewelry are 925 Sterling Silver or 14k solid gold. They are all nickel-free.
Is it safe to wear my BeccaPrada jewelry while swimming, showering, or working out?
Absolutely! Our 14k gold jewelry is designed to accompany your everyday adventures. It's suitable for wear in the shower, pool, and during workouts. However, given gold's natural softness, please be mindful that chains may stretch if pulled. Sterling silver items might tarnish due to moisture exposure and oxidation. To maintain its pristine appearance, we suggest using a silver cleaner or polishing cloth periodically!
How should I clean my jewelry?
To refresh your cherished piece:
For gold and diamond jewelry, a gentle mix of dish soap and warm water can effectively clean it.
Sterling silver tends to naturally oxidize, resulting in slight metal discoloration. Restore its shine using a polishing cloth or specialized silver jewelry cleaner.
